Retail – Store Manager

Job description

The Store Manager is responsible for the overall operations and sales performance of our stores, ensuring that the right people and products are in place to achieve and exceed company expectations.

Key Responsibilities:

• Oversee every aspect of day-to-day operations in the store, including sales, staff, customer experience, security, health & safety, stock, and resources management.
• Meet and exceed store targets and Key Performance Indicators (KPIs).
• Recruit, train, coach, and manage staff in line with company policies, ensuring fairness and consistency.
• Manage all cash, wage costs, budgets, and systems administration as required (TMS, SAP, etc.).
• Drive excellent Visual Merchandising in store to engage, inspire, and educate the consumer.
• Ensure all in-store services are suitably staffed and promoted (e.g., footwear measuring, assisted selling).
• Maintain a high level of security consciousness within the store and stock rooms, monitoring potential shoplifters and following security guidelines to deter pilferage and protect stock.
• Take responsibility for overall Health & Safety in-store, ensuring all staff are fully trained and adhering to company policies and procedures.
• Identify current and future customer requirements and develop additional non-direct business opportunities.
• Ensure successful implementation of projects in line with company expectations.
• Consistently deliver excellent store standards in line with business audit requirements.
• Serve as a key holder and main point of contact in the event of alarm activation.
• Provide cover for other stores as required.
• Perform any other activities as required to ensure the successful operation of the store.

Qualifications, Skills, and Experience:

• 2-3 years of retail management experience (dependent on store grade).
• Excellent interpersonal, communication, people management, and leadership skills.
• Passionate about delivering an excellent customer experience and understanding how it drives sales and affects the bottom line.
• Experience in Visual Merchandising is desirable.
• Strong product knowledge.
• Proficient IT knowledge, including Excel, Email, SAP.
• A 3rd Level Business/Retail Management qualification is beneficial but not essential.

Additional Benefits:

• Employee in-store discount.
• Learning & Development opportunities, including online training platforms, emerging manager programs, education assistance, and study/exam leave.
• Service awards.
• Employee Assistance Programme.
• Company Sick Pay Scheme.
• Employee Referral Program.
• Recognition of momentous life events and life milestones.