Store Manager

Job description

Store Manager

Location: Galway
Reports to: Area Manager

Role Overview:

As Store Manager, you will be responsible for the overall performance of the store, ensuring it operates efficiently and delivers excellent customer service. You will lead a team of 6-8 staff in this busy, fast-paced store, driving sales targets, managing inventory, and maintaining the store’s visual and operational standards. This role is ideal for a motivated individual with strong leadership skills and a passion for retail.

Key Responsibilities:

Leadership & Team Management:

• Lead, motivate, and inspire the store team to achieve and exceed sales and service goals.

• Conduct regular team meetings to communicate goals, provide feedback, and discuss store performance.

• Recruit, train, and develop team members to their fullest potential.

• Create a positive and inclusive work environment that promotes teamwork and collaboration.

Sales & Customer Service:

• Drive sales by creating a culture of exceptional customer service.

• Analyze sales data to identify trends and opportunities for improvement.

• Handle escalated customer concerns effectively and professionally.

• Promote upselling and cross-selling strategies to maximise sales.

Operational Excellence:

• Manage daily store operations, including opening, closing, and cash handling procedures.

• Ensure compliance with company policies and procedures.

• Maintain stock levels by coordinating with the purchasing team and ensuring timely deliveries.

• Oversee inventory management, minimising shrinkage and optimising stock levels.

Visual Merchandising:

• Ensure the store is visually appealing and meets company merchandising standards.

• Plan and execute promotional and seasonal displays in line with brand guidelines.

• Monitor and adjust layouts to enhance customer experience and drive sales.

Reporting & Analysis:

• Prepare and submit regular performance reports to the Area Manager.

• Monitor KPIs such as sales, footfall, conversion rates, and average transaction values.

• Implement strategies based on performance insights to improve store efficiency.

Skills & Qualifications:

Essential:

• Minimum of 3 years of experience in a retail management role, preferably in Fashion or Footwear .

• Proven track record of achieving sales targets and improving store performance.

• Strong leadership and team management skills.

• Excellent communication and interpersonal abilities.

• Strong organisational and time management skills.

Desirable:

• Experience with inventory management systems.

• Familiarity with visual merchandising principles.

What We Offer:

• Competitive salary and performance-based bonus scheme.

• Staff discounts on a wide range of footwear.

• Comprehensive training and development opportunities.

• A supportive and collaborative work environment.