Retail Manager – Dublin

Job description

Job Title: Retail Manager
Location: Dublin City Centre

Salary : €35,000

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Job Overview

We are seeking a dynamic, motivated, and flexible Retail Manager to lead our concession team in a Dublin City Centre location The ideal candidate will possess exceptional communication skills, a passion for delivering unparalleled customer service, and a proven track record in driving sales.

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Key Responsibilities

1. Customer Service Excellence:

• Provide exceptional customer experiences that reflect the brand’s high standards.
• Actively engage with customers to build relationships and ensure satisfaction.

2. Team Leadership:

• Manage, inspire, and develop a team of Sales Advisors to meet and exceed targets.
• Foster a positive, collaborative, and performance-driven work environment.

3. Sales Performance:

• Drive sales through effective team management and innovative strategies.
• Monitor daily, weekly, and monthly sales metrics, ensuring targets are consistently achieved.

4. Product Expertise:

• Maintain expert-level knowledge of the product range to confidently assist customers and train team members.
• Stay updated on new product launches, ensuring all staff are fully briefed.

5. Operational Efficiency:

• Oversee daily operations, including stock management, visual merchandising, and adherence to company policies.
• Coordinate with the wider store and concession network to align with overall business goals.

6. Communication:

• Liaise effectively with internal and external stakeholders to ensure seamless operations.

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Requirements

Essential:

• Retail management experience, ideally within jewellery, giftware, or a similar premium retail sector.
• Proven ability to deliver exceptional customer service and exceed sales goals.
• Strong interpersonal skills with the ability to motivate and lead a team.
• Flexible and adaptable approach, capable of thriving in a high-pressure sales environment.
• Fluent English communication skills, both verbal and written.

Preferred:

• Previous experience managing a retail concession.
• Familiarity with luxury or high-end retail brands.

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Key Skills

• Leadership and team management.
• Sales-driven and goal-oriented mindset.
• Exceptional communication and interpersonal abilities.
• Reliability, enthusiasm, and a customer-first attitude.
• Problem-solving and adaptability in fast-paced environments.

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Why Join Us?

• Be part of a prestigious brand with a strong presence in the retail industry.
• Enjoy a collaborative, supportive, and rewarding workplace culture.
• Opportunity for career growth and professional development.